Audi to Introduce Smartphone Roadside Assistance App in U.S.

Audi

Audi

The Audi of America Roadside Assistance uses a team of dedicated customer service professionals with a nationwide towing network to bring Audi customers assistance. Audi includes complimentary 24/7 roadside assistance on all new Audi models sold in the United States and Puerto Rico for four years of upon delivery or warranty activation. Owners of older models can use the Audi Roadside App, but Allstate roadside service fees would apply.

The Audi Roadside App offers the following features:

• Vehicle registration - Drivers provide their Audi vehicle identification number (VIN) and some basic personal information to register the App with their customer information on file. This lets Audi Roadside Services know who the customer is when he or she requests service and shortens the time it takes to dispatch service, Audi stated.

• Audi Roadside Assistance - The driver can select the type of service they require (e.g. jump start, fuel delivery, tire change, or tow) and the App locates the driver via the smartphone's GPS capabilities. Note the driver’s smartphone must have GPS capabilities to use this feature. The assistance request is sent to the Audi Roadside Assistance dispatcher as the call is connected to enable the dispatcher to provide faster service. Once the dispatch is complete, the App captures and stores the dispatch details including the name of the roadside provider en route to the customer and estimated time of arrival.

• Dealer Locator - For access to dealer information, the Application allows users to search for dealers nearby or in a given city. The App displays the dealer's name, location, hours of operation, and phone number. With one touch, the user can display nearby dealers on a map or immediately call the dealer.